Refund and cancellation policy

Last updated 10 October 2026

1. All payments are final

BehindCandle is a digital service that you can use as soon as your plan is active. For this reason, all payments are final and non-refundable. We do not give full or partial refunds or credits, including for:

• unused time or a partly used plan period;
• cancelling during a plan period, or forgetting to cancel before a renewal;
• moving to a lower plan;
• dissatisfaction with the service, its features, its data or any trading result;
• an account closed for breaking our Terms of use.

Please read the Pricing page, the features of each plan and the Risk disclaimer before you pay.

By completing a payment, you ask us to start the service immediately. You agree that, once it has started, you lose any right to cancel and get a refund that you might otherwise have, including a statutory right of withdrawal in some countries, to the fullest extent the law allows. This policy applies except where the law that applies to you requires otherwise.

2. Cancellation

You can stop using the service at any time. If your plan renews automatically, you can turn renewal off before the next renewal date and you will not be charged again. Your plan stays active until the end of the period you have already paid for, and then it ends. Cancelling does not give a refund for the current period.

3. Failed or pending payments

If money was deducted but the payment failed, this is not a purchase. The bank or payment provider normally returns such an amount to the original payment method, usually within 5 to 7 working days. If we received your payment but your plan is not active, write to support@behindcandle.com with your account email and the transaction ID, and we will activate it.

4. Charged twice by mistake

If you were charged more than once for the same plan and period because of a technical error, write to support@behindcandle.com within 7 days with the transaction IDs. After checking, we will reverse the duplicate charge to the original payment method or extend your plan by the duplicate period.

5. Taxes and bank fees

Taxes added at checkout, and currency conversion or foreign transaction fees charged by your bank or card issuer, are not controlled by us and are not refunded.

6. Payment disputes

Please write to support@behindcandle.com before raising a dispute or chargeback with your bank, so that we can look into the problem. Section 8 of the Terms of use explains what happens if a chargeback is raised for a valid payment.

7. Contact

Billing questions: support@behindcandle.com. Please write from the email address on your account and include the transaction ID.