Delivery policy

Last updated 10 October 2026

1. Digital service only

BehindCandle is an online software service. We do not sell or ship physical products, so there are no shipping charges and nothing is sent to a postal address.

2. How your plan is delivered

Your plan is delivered online through your BehindCandle account. As soon as your payment is confirmed, the plan is activated on the account you were logged in to when you paid. You can then open the chart at behindcandle.com/chart while logged in.

3. Delivery time

Activation normally happens within a few minutes of a successful payment. In rare cases, such as a delay at the bank or payment provider, it can take up to 24 hours. If your plan is not active 24 hours after a successful payment, write to support@behindcandle.com with your account email and the transaction ID, and we will activate it.

4. Confirmation

Your account page shows your current plan and the date until which it is active. A payment receipt is sent to the email address used for the payment.

5. What you need

You need an internet connection and an up-to-date desktop or laptop browser such as Chrome, Edge, Firefox or Safari. The service is available online wherever its use is permitted by local law. The chart loads market data in your browser directly from third-party sources. If those sources are blocked in your country or on your network, some or all of the chart may not work, so please check this before you pay.

6. Contact

Questions about delivery or activation: support@behindcandle.com.